Terms and Conditions:

Product must be faulty, defective or unopened to qualify for the FREE & EASY RETURN offer. Claims to be made within 14 days of goods shipped.

***as a majority of our products are beauty related, please understand that it is essential that they remain UNOPENED/UNUSED for change of mind reasons.

 

1. Email us at hello@supersoulstore.com

Make sure to mention your order number and give us at least 2 methods of contacting you back, eg,a mobile number and email address.

 

2. We will email you back a return slip and shipping slip that you simply attach to the box or parcel.Don’t worry, the ship back cost is on us!

 

3.Once you’ve filled in the return slip and attached the shipping slip onto the outside of your parcel, simply let us know when is a good time for us to send our minions to collect.

 

4.If waiting around for a courier is messing with your vibe, Sendle has a bunch of drop off locations .

If this is preferred please do let us know at step 3 so that we can select that option in the booking system when we create your return shipping slip.